The Pitfalls of Using LLMs in Customer Service Chatbots This is the story behind the release of our AI model dedicated to customer service teams. Discover why we didn't opt for a chatbot that takes advantage of LLMs to empower customer service teams.
How we reduced from 50% our office's gas consumption. This is the story of how we managed to reduce our office's gas consumption by 48% YoY thanks to a basic optimization.
Vue.js: How to Migrate a large project from Vue 2 to Vue 3 Vue team has released Vue 3.0 in September 2020. This new version comes with many new features, optimizations, but also comes with a few breaking changes. Discover our migration story!
website optimization 5 Simple tricks to leverage Lighthouse score Having a fast website is super important for customer experience. For instance, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.
Crispy Secret Sauce to build the Fastest Live Chat widget for website Offering the best customer experience comes with offering great customer care, but your website speed is also to take into account. In fact, according to Shopify, 80% of e-commerce buyers that are not satisfied with your website speed are less likely to buy from you again.
shared inbox Crisp introduces Screen-sharing Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to: Do realtime demos using Crisp. Share some slides with your customersTroubleshoot bugs in live and solve issues in a few minutesHow does it
Technical Details on the 22/07/2019 incident and how we are fixing this for the future On July 22th, Crisp experienced infrastructure issues caused hardware failures with our provider DigitalOcean. We wanted to be transparent about the technical cause of this incident.
Why native apps are better for your growth Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience. Crisp is now a native app and since it's a native, our metrics changed a lot. Here is our experience. The ProjectInitial (good)
Product Updates Crisp March Updates Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current release. Here are the features we released recently: We made a spring update to the chatbox, with
livechat Why startups should care more about users In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
Growth Hacking 5 Growth Hacks to Start a Discussion With Your Customers Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a chatbox on your website and all your problems will disappear… Too good to be true, right? Having
Product Updates Introducing Crisp 2.5 Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new way to collect emails and phone numbers. You can now continue a conversation over SMS if your
bootstrap How to compete with giants with $100 In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0 and today, we compete with companies like Intercom, backed over $130M without any hassle. How is it
livechat 5 Reasons To Use Live Chat For Business Website Website chat widget in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So, employing the best mode of communication in handling their plights, challenges and pain points is a
Customer Support How to make customer support more efficient As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience to help you to build a more efficient customer support. 1 - Choose the right software In
