Live chat in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So, employing the best mode of communication in handling their plights, challenges and pain points is a major key to your business... Read more
As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience to help you to build a more efficient customer support. 1 - Choose the right software In 2017, most small companies... Read more
The Crisp team has been busy at work over the months of September and October to bring you new improvements to the Crisp Platform. Our focus has been mostly on the chatbox. Since we released our new chatbox in August 2016, we have had a lot of feedback from all our users on how... Read more
Building real-time applications is today standard. At Crisp, we used Firebase in production over 9 month, starting from day one. From the dream to the nightmare, here is our experience. Note that this article covers the production aspect of using Firebase Realtime Database, and we still think that this solution still great to build... Read more
Here at Crisp, we love technology. Especially when it is bleeding edge and may help improve the quality and speed of the service. Recently, we made a small optimization to the chatbox code using a recent CSS feature, which had a tremendous impact at scale: it reduced the total size of the chatbox on... Read more